Profile
Mission-driven operations and management professional with 20+ years spanning nonprofit healthcare, substance abuse recovery, and IT administration. Proven track record leading full-cycle 501(c)(3) clinic operations, securing over $265,000 in grants and federal relief funds, and implementing enterprise-level systems from the ground up. Background includes direct client support in wilderness-based substance abuse recovery. Returning to Asheville and available full-time.
Key Achievements
$125K+
CARES Act funds secured — full application, compliance & administration
$75K+
Grant funding awarded from It's The Journey foundation
$65K+
Employee Retention Credit funds prepared and received
~0% Expense Growth
Held operational costs flat over 8 years against 25%+ industry-wide increases
Dual EHR Implementations
SoapWare (2015) & Athena Health (2017) — specification through go-live
Board Secretary
Appointed to Board of Directors, Grant Park Family Health Inc., 2021
Professional Experience
- Served on the governing board of a nonprofit primary care clinic, contributing to strategic planning and organizational oversight.
- Prepared and presented Quarterly and Annual Financial Reports to the Board of Directors, 2016–2024.
- Supported governance functions including meeting facilitation, minutes, and board communications.
- Sole non-clinical staff member responsible for all operational functions of the clinic — including supply procurement, facilities maintenance, contractor management, HR, payroll administration, and compliance — functioning as a one-person COO, CFO, and operations department.
- Ensured full regulatory compliance including business licensing, malpractice and facility insurance, provider credentialing, and all state and federal requirements; briefed the Executive Director on status regularly.
- Directed all financial operations including daily accounting, budgeting, and financial planning; authored and presented Quarterly and Annual Financial Reports to the Board of Directors, 2016–2024.
- Managed all tax-related responsibilities: prepared and delivered Form 990 and all supporting documentation to the tax accountant annually; maintained payroll records, distributed W-2s, and managed employee tax information.
- Limited operational expense growth to near zero over eight years, despite industry-wide cost increases exceeding 25%.
- Secured and administered over $265,000 in grants and federal relief funds, including CARES Act ($125K+), It's The Journey ($75K+), and ERC ($65K+).
- Specified, procured, and managed full implementation of two EHR platforms: SoapWare (2015) and Athena Health (2017).
- Coordinated physician liaison activities and served as primary contact for vendors and external partners.
- Provided therapeutic support to adolescent clients in a wilderness-based substance abuse recovery program.
- Instructed clients in recovery skills, coping strategies, and wilderness survival techniques.
- Collaborated with clinical staff to implement individualized therapeutic treatment plans in the field.
- Ensured client safety and welfare in remote outdoor environments.
- Provided logistical and operational support for a substance abuse recovery organization.
- Managed day-to-day program coordination and client support services.
- Maintained and supported the organization's website and digital operations.
- Administered network infrastructure and provided technical help desk support for clients and staff.
- Managed office operations for a psychological and medical-legal evaluation practice.
- Served as liaison to attorneys in litigated cases; proofread psychological and medical-legal reports.
- Automated office processes and created standardized systems for documentation and correspondence.
- Managed a multi-server Netware/Microsoft NT network spanning multiple locations including out-of-state offices and remote users.
- Led TCP/IP migration, broadband integration with redundant DSL failover, Y2K compliance, and full LAN/WAN/VPN deployment.
- Produced technical documentation exceeding industry standards; managed all hardware and software upgrades.
- Managed accounts receivable and served as executive assistant to counsel.
- Appointed by the Board of Directors to represent Redhill in Small Claims Court.
- Sole employee out of 250 retained by leadership for two subsequent ventures — a distinction reflecting exceptional performance and trust.
Education
Bachelor of Science, Psychology
Kaplan University
2015 · Summa Cum Laude, Honors · 4.0 GPA
Associate of Science, Computer Network Management
Coastline Community College
1998 · Magna Cum Laude, Honors · 3.76 GPA · Dean's List · President's List
Core Competencies
Nonprofit Operations & Compliance
Grant Writing & Administration
Substance Abuse Recovery Support
Healthcare Administration
Financial Management & Reporting
EHR Implementation
Client & Case Coordination
Vendor & Physician Relations
Board Governance
IT Infrastructure & Network Management
Staff Training & Development
501(c)(3) Management